Downloads


Our white paper, Is your CRM implementation on a collision course with your customers?, looks at how many companies are failing to create real business value from CRM implementation projects and what they can learn from sector leaders such as Amazon, Uber and Netflix.

The bottom line for CRM projects is that they should drive business improvement and revenue growth. This white paper shows how leading companies are using customer journey mapping to design new customer experiences and CRM solutions that add real value and keep them ahead of their competitors. Please enter your details below and a link to the file will be sent to you.


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Download our white paper, Project delivery assurance:  a United approach, highlights the delivery assurance lessons that can be drawn from the contrasting fortunes of Manchester United managers, David Moyes and Louis Van Gaal.

While IT and business project managers may not be under the same level of public scrutiny as Louis Van Gaal or David Moyes at Manchester United, they face similar pressures to achieve the outcomes that stakeholders expect and want. The white paper shows how project managers can mitigate project risks and offer stronger assurances of delivering a winning result. Please enter your details below and a link to the file will be sent to you.


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Download our white paper, Turning the Tide: How to Stop IT Projects Failing. It’s an inconvenient truth for any project manager, but every year businesses embark upon a wide variety of projects and the reality is that a huge number of them will be delayed, go over budget or simply fail to deliver. This white paper look at the real reasons why projects fail, examine the commonly made project management mistakes and show how these can be avoided to ensure successful project delivery. Please enter your details below and a link to our whitepaper will be sent to you.


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