All customers expect to be able to order something, receive it, pay for it and use it. Easily. Without delay.
And they expect that, if something goes wrong, or they have a question or problem, they can talk to someone who understands the problem and can fix it for them.
In the communications business, this is much easier said than done. Integrating Product Catalogues, CRM systems, Billing and Payment platforms and all of the different processes involved in taking and delivering orders and supporting customers is actually very difficult.
But the customer does not see the difficulty. He only sees the effect. And when the effect is frustration and annoyance, he is likely to buy from someone else.
This has always been the case, and until recently it was simply a case of building the connected systems and processes that would ‘talk to each other’ and give a single view of the customer and his transactions. That was difficult enough.
But now the world has moved on. In the digital economy, customers want to buy online, pay immediately and have delivery the same day or the next day.
If this is the market you want to play in, then your BSS systems had better be able to support you.
That’s where we come in.
The success of your strategy depends on your brand, your products and your people.
But all of your interactions with customers are informed – or inhibited – by your CRM platform.
Get a CRM that is a source of competitive advantage, not a legacy handicap.
Nothing damages customer loyalty more than billing errors.
Good billing is expected – there is no upside.
Bad billing is expensive – in more ways than one.
Your business needs a strong and efficient billing capability just to stay in the digital game.
We can help you with that.
In the digital world, customers expect to buy what they want, when they want it, from whatever device they are using.
And pay immediately.
Any business that aspires to be in this game needs real-time charging and payment technology.
Find out how to get it.
Where does all the money go?
Well, in too many cases, the answer is ‘No-one knows’.
Disconnected processes and systems are prime culprits.
Learn how a forensic approach to Revenue Assurance can help you plug the leaks and improve margins.