Innovate or Die
The worlds of Media and Entertainment, Telecommunications and Information Technology are fusing together to serve our 21st century lifestyle. This has far-reaching implications for the IT industry, the telecommunications sector and the Media & Entertainment business. Inevitably, there will be winners – and losers.
Success and growth in the digital economy is driven by customer behaviour. As ‘Over the Top’ (OTT) services such as Trip Advisor, Skype and Netflix fight for customer engagement, revenues for the traditional Telecommunications providers, IT companies and Media businesses are plummeting.
These traditional businesses are under huge pressure to find and exploit opportunities for growth – whether this is launching new services, forging partnerships or delivering enabling services to those higher up the value chain.
Crucially, all of these strategies are enabled – or inhibited – by a company’s Business Support Systems (BSS) architecture. Sadly, for many traditional businesses, this is one of their weak points.
T-exec works with companies that want to re-engineer their business model to succeed in the 21st century and who need a BSS Architecture that allows it to happen.
The success of your strategy depends on your brand, your products and your people.
But all of your interactions with customers are informed – or inhibited – by your CRM platform.
Get a CRM that is a source of competitive advantage, not a legacy handicap.
Nothing damages customer loyalty more than billing errors.
Good billing is expected – there is no upside.
Bad billing is expensive – in more ways than one.
Your business needs a strong and efficient billing capability just to stay in the digital game.
We can help you with that.
In the digital world, customers expect to buy what they want, when they want it, from whatever device they are using.
And pay immediately.
Any business that aspires to be in this game needs real-time charging and payment technology.
Find out how to get it.
Where does all the money go?
Well, in too many cases, the answer is ‘No-one knows’.
Disconnected processes and systems are prime culprits.
Learn how a forensic approach to Revenue Assurance can help you plug the leaks and improve margins.