I want it now – and I’ll pay for it now
For most Service Providers, the billing process is changing rapidly. In the old days, customers waited to receive a bill, then complained to a call centre when it was wrong. Today, customers are happy to be charged as soon as they buy a product or service. They are comfortable with the idea that the money leaves their bank account as the order is confirmed on their smartphone or tablet. They don’t see the point of adding up a large number of small numbers – each relating to a small transaction – and then sending the result of that arithmetic as a ‘bill’ at the end of the month.
In this new world, many media and telecoms companies have a great advantage. They often have a very large customer base and a trusted brand. Managing the charging and payment processes to these customers – both for the company itself and a wide range of partners – is both natural and strategically important.
T-exec can help you move into real-time charging and online payments – enabling the new business models that will underpin future growth.
The success of your strategy depends on your brand, your products and your people.
But all of your interactions with customers are informed – or inhibited – by your CRM platform.
Get a CRM that is a source of competitive advantage, not a legacy handicap.
Nothing damages customer loyalty more than billing errors.
Good billing is expected – there is no upside.
Bad billing is expensive – in more ways than one.
Your business needs a strong and efficient billing capability just to stay in the digital game.
We can help you with that.
In the digital world, customers expect to buy what they want, when they want it, from whatever device they are using.
And pay immediately.
Any business that aspires to be in this game needs real-time charging and payment technology.
Find out how to get it.
Where does all the money go?
Well, in too many cases, the answer is ‘No-one knows’.
Disconnected processes and systems are prime culprits.
Learn how a forensic approach to Revenue Assurance can help you plug the leaks and improve margins.