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Experts in Business Assurance and Customer Transformation (CRM, Billing, Payments)


True insight illuminates the risks and opportunities that lie ahead – enabling better  business decisions.

Insight comes from people who know.  People who have seen what works and what doesn’t.

T-exec consultants are such people. They are experts in the design of innovative business operating models, enabled by effective Business Support Service platforms. Their insight can help you to establish and sustain competitive leadership.

Our consultants work alongside your staff in integrated teams, using an Agile approach.  We have seen that this is more fun and delivers better results for you, the customer. We capture the knowledge and experience gained from our projects in a form that supports the development of your business as a learning organisation.

T-exec manages a global network of Business Assurance, Customer Transformation and BSS Specialists

BSS Strategy

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The worlds of Media & Entertainment, Telecommunications and Information Technology are fusing together to serve our 21st century lifestyle.

This has far-reaching implications for the IT industry, the Telecommunications sector and the Media & Entertainment business. Inevitably, there will be winners – and losers.

Expert guidance has never been so valuable – or necessary.

BSS Vendor Selection

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If you are looking to make a big decision on a new software application, possibly supplied by a vendor you have not worked with previously, you will want to make a rational decision.

Your Board would not approve it otherwise.

But rationality is not enough. Business success demands you make the RIGHT decision.

That requires insight.

BSS Solution Design

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Understand what you need from your Business Support Systems platform – and how to get it. Modern BSS solutions need to enable and support all of the company’s products, services and customer/partner interactions.

And they need to change as fast as these products, services and partnerships change.

‘Legacy’ BSS platforms might have been OK 10 years ago, but not any more.

BSS Delivery Assurance

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Murphy’s Law – ‘What can go wrong will go wrong’ certainly applies to BSS projects. According to a recent analysis, over 60% of IT projects fail to deliver what is required , and 18% fail entirely.

The reasons for project failures and many and varied.  Many of them cannot be anticipated, they must be managed.

In this, there is no substitute for real-world experience

 

CRM

The success of your strategy depends on your brand, your products and your people.

But all of your interactions with customers are informed – or inhibited – by your CRM platform.

Get a CRM that is a source of competitive advantage, not a legacy handicap.

Here’s how.

Billing

Nothing damages customer loyalty more than billing errors.

Good billing is expected – there is no upside.

Bad billing is expensive – in more ways than one.

Your business needs a strong and efficient billing capability just to stay in the digital game.

We can help you with that.

Payments

In the digital world, customers expect to buy what they want, when they want it, from whatever device they are using.

And pay immediately.

Any business that aspires to be in this game needs real-time charging and payment technology.

Find out how to get it.

Revenue Assurance

Where does all the money go?

Well, in too many cases, the answer is ‘No-one knows’.

Disconnected processes and systems are prime culprits.

Learn how a forensic approach to Revenue Assurance can help you plug the leaks and improve margins.